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There was some excitement earlier this week (mid April 2019) following a story on the BBC News website about “unenforceable deposit and payment demands” in the event of cancellation by the customer. There seemed to be a belief that there had been a change in the law regarding the amounts that holiday (and cruise) companies could hang on to in the event of a late cancellation because of unforeseeable and significant personal events – that is, the amounts usually referred to as ‘cancellation charges’. There was even a belief expressed that the “new regulations” meant that companies could no longer hang onto money at all, but had to refund all payments made in the event of a customer cancelling.

Unfortunately – it’s not that simple. I’ve done some research and this is what I’ve found:-

  • the story on the BBC News website was a report on comments made by a senior official from the Competition and Markets Authority (CMA);
  • the CMA was actually launching a campaign, in conjunction with the travel industry, to “help holiday and travel businesses improve the clarity of their terms and conditions”. The campaign is calling on businesses in the industry to ensure that they are using fair terms and conditions in their customer contracts. They say that businesses need to be “upfront and clear with their customers about charges and fees, especially in the event of a customer cancellation”. The campaign is not calling for any change in the law.

So new laws or regulations, I’m afraid – the comments are a restatement of the existing position i.e. that while companies can say whatever they like in their terms and conditions, those Ts&Cs have got to be fair. If they aren’t, they may not be enforceable. The problem, of course, is that the only way to test whether Ts&Cs are fair is via the courts, and that’s always likely to be more expensive than the amount at risk. Continue Reading »

Oriana entering Ijmuiden Lock, July 4 2012

Last weekend Azura became the first P&O ship to call at Ijmuiden – for Amsterdam – instead of actually getting into Amsterdam proper. It would seem that shuttle bus arrangements were not good, and there have been many complaints.

Actually, the complaints began some time ago when P&O announced that they were switching the port from Amsterdam to Ijmuiden. P&O have been coy with regard to the reasons for doing so, but there are several theories:-

  • The city of Amsterdam has imposed a tourist tax of €8 on cruise passengers berthing in Amsterdam itself. This tax was announced in December 2018, for implementation from the beginning of 2019. It’s fair to say that the cruise lines, via their industry association the CLIA, was not happy about the short notice they were given. Note that visitors arriving by air, train, or road do not have to pay the tax;
  • It’s also possible that the port fees were also increased, again possibly at short notice;
  • A third possibility is that there have apparently been a number of missed calls into Amsterdam, because the relevant ships were unable to safely enter the Ijmuiden locks. They’re wide enough – the the largest (currently) has a width of 50 metres compared with Azura’s (and Ventura’s) breadth of 36 metres, or Britannia’s beam of 44 metres (though that one must be a bit tight). The real problem apparently is the wind – the most recent classes of ship are so much larger generally than previous ships, with many more decks, that they can catch the wind and be blown in the wrong direction in a way that smaller ships, e.g. Aurora or Oceana, aren’t.

Whatever the reason, cruise passengers are not happy with the change, especially those on cruises which were originally sold as being “to Amsterdam”. Continue Reading »

Aurora Refit 2019

Beginning in a week or so, Aurora will be having a refit. This will be in  conjunction with her switch from being a ‘family friendly’ ship to being ‘adults only’.

She’s due back from her present cruise, R903, to Norway and to see the Northern Lights (hopefully), on 23 March, and her next cruise, R905, begins on 8 April. That leaves a gap of 16 days, which after allowing for transit between Southampton and either Bremerhaven or Hamburg, leaves a bit less than 14 days to do the work. All of this suggests that the refit will be quite small in scope.

And indeed, that seems to be the case. Below is the only significant change I can see – changes to deck D. The children’s facilities will be removed, a number of new cabins (Inside, Balcony and Deluxe Balcony) will be installed, and it looks as if the Terrace Pool area will be tidied up. I can’t decide how I feel about that, but I had hoped that they might do something more adventurous with that space. Could they have turned it into a seriously good cocktail bar, partly inside and partly outdoors? I don’t know, and in any case there’s no point speculating – it’s going to be more cabins.

I’ll try to get more information as the refit approaches.

 

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Abu Dhabi beach

I’ve done a page summarising the various posts I did while i was on this cruise, and giving my final thoughts. You can find it here.

Back home from Oceana

Well, I’m home. Yesterday was a long, hard day – in UK time terms I got up at 2am, started travelling at 4am, and walked through my front door (or staggered through it) at 10:45pm. I was hanging around Dubai Airport for five hours before boarding the plane, then take-off was delayed, and then there was seven and a half hours for the flight. Getting back into the UK, i.e. through UK Border, was remarkably quick, helped by the fact that I was one of the first off the plane. But then it took over half an hour before my second bag appeared on the carousel, and that meant I’d missed the train back to Sheffield that I was aiming for and had to wait an hour for the next one. That was annoying.

Still, at least I’d planned for that – I’d bought an off-peak ticket for the train rather than an Advance. And it’s also a lesson that there can be a *lot* of bags on an A380 – they just kept coming and coming. It’s just the luck of the draw – there was a gap of twenty minutes between my first bag appearing and the second. Had takeoff not been delayed I’d have made the earlier train, of course. Though looking at Flight Radar (and a couple of other sites) suggests that on about 1 occasion in 3 recently, that flight (EK019) has been delayed by 15 minutes or more. Which in the grand scheme of things is excellent – 15 minutes late arriving after a journey of over 3,500 miles? That’s an extraordinary achievement, actually, which we often forget.

Sometime in the next few days I’ll do a summary post, bur now all I can say is that I’m home, I enjoyed the cruise, and I hope you enjoyed reading about it. For now, here’s a link to a collection of the posts from the cruise.

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Disembarkation

I was packed and ready before 8 o’clock, the listed time for independent travellers to start their disembarkation. In the event I joined the end of the party disembarking at 8 for the Emirates flight to Heathrow. It all went smoothly.

Once off the ship we all had to get our main luggage. This had been arranged in a covered area by ‘label colour’. For example, all of those on that Heathrow flight had yellow bag tags, and all the bags with that colour tag were stacked together. Altogether there were nine different colours for flights, plus another colour for independent travellers. I found my bag very quickly and equally quickly found a taxi. There were about half a dozen or so waiting, and not much business for them. So I was straight into the taxi and off to the airport.

The taxi fare was 120 Dirhams which seemed very high, so I think I was fiddled on that one. But I didn’t feel like arguing and in any case I had plenty of dirhams. But on reflection I don’t think he had the meter on.

So that was me walking into the airport just before 8:30. I’d done the online check in a couple of days ago, so I just went to the bag drop counter and dropped my bags (obviously….). Then there was an exit passport check which gave me another stamp, a quick security scan, and I was airside at 9 o’clock.

I’m afraid I don’t know if passengers with P&O flights had to go through check in or not. I’ve done a number of round trips with Emirates, I’m an Emirates Skywards member, I’d registered this trip with them, I’ve got the App, and that gives access to on-line check in. But that might not be true of other passengers.

So now I’m just hanging around the airport waiting for boarding. All in all, it’s gone pretty smoothly, and certainly I haven’t found myself in any long queues. But of course other passengers’ experience might be different.

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I’ve just (at 8am!) done my face-to-face immigration check in Dubai and got my passport back.

Oceana docked at Dubai sometime around 7 am or so and the passport return and immigration check was the first order of business. Basically, passengers must go ashore and first collect their passport from a P&O desk on the quayside. There are actually two desks, split by cabin deck, and there are signs to direct passengers to the right desk. This does require a bit of thought and a decision, and at 8am after a good final black tie night, I for one found myself a little challenged by this. But I successfully recovered my passport.

Then it was into the terminal and up to one of several desks where an Emirati official gave my passport and me a quick scrutiny, stamped the passport, and gave it back to me. I was also given a “Dubai Immigration Cleared” card, which also reads “Carry this card with you at all times”. I had to show this to regain entry to the ship.

So that was it. Continue Reading »

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I’m at the Peninsular Club cocktail party and the Captain is regaling us with stories and titbits. He was talking about the arrival of Iona and he mentioned that two years after her arrival, P&O will get a sister ship. No real details yet, of course, but apparently coming in 2022.

Apologies if this is old news, but I hadn’t heard it before. When I get home I’ll research this.

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Just as happened when we re-entered the UAE at Abu Dhabi from Bahrain, authorities at Dubai require us to do a face-to-face passport check when we re-enter the UAE there tomorrow morning from Oman. I’m not clear yet how this is going to be managed, but it will probably involve passengers to go through this check early in the morning. If it’s like the Abu Dhabi exercise, there’ll be a time limit on it – at Abu Dhabi it had to be finished by 11:30, which was achieved with time to spare.

We’ll also get our passports back – they were taken from us at Abu Dhabi. So one piece of organisation I do know is that when we go for this check, passengers from certain decks have to go to a particular desk, and passengers from the other decks have to go to a different desk. This is all detailed in a sheet distributed to all cabins yesterday or even the day before.

I’ll post something tomorrow after this has happened with information on the procedure. I’m pretty sure that these procedures will apply to all of these itineraries.

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Downtown Khasab!

The captain made an announcement as we were leaving Muscat to the effect that Khasab would be a tender port. Apparently, the port will have neither a pilot nor or a tug available tomorrow. So we’ll be tendering.

And even that’s not certain. The captain mentioned that that high winds with squalls were forecast, and he made some comments along the lines of “if we decide that it will be safe to run tender operations….”. So it wouldn’t be a surprise if the call was cancelled.

Actually, the captain didn’t sound too upset about not being able to berth in the port. I’ve heard that it’s a very tight entrance, and at least one other captain regards it as the most difficult port of all.

 

Update:

Readers, we did make Khasab. Oceana anchored offshore and tendering went ahead without any problems; indeed, if anything it was calmer than at Sir Bani Yas island earlier in the cruise.

This is a very small port, very undeveloped. The main attraction in the town is Khasab Fort, which I visited as part of an excursion, “Khasab and Surroundings”. That one went ahead, but I did hear a story that another excursion, the popular one – “Omani Fjord Dhow Cruise” – was cancelled, at the very last minute. To be fair, this was just a viral rumour I heard as I was disembarking/tendering, but when we arrived at the quayside at Khasab at 9:30, there were a number of people waiting to return to the ship, all wearing an excursion sticker (4, as it happens) and all looking unhappy. So it looked as if something prevented the excursion from happening at the very last minute.

As I said, this is a very small port with practically nothing. I didn’t even see a Souk, although there is LuLu Hypermarket…. But I don’t think this is a port to keep passengers busy for long.

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